Shipping policy

Shipping Policy 

At Ceremony, we carefully craft and hand-pack every gift to ensure it reaches you in perfect condition. Please read the following shipping guidelines to understand how we deliver our products.

Order Processing

  • All orders are processed within 1–5 business days. Custom, personalized or bulk orders may require additional processing time, which will be clearly indicated at checkout.

  • Once your order is ready for dispatch, you will receive a confirmation email or WhatsApp notification with tracking details (if applicable).

Delivery Areas

  • Currently, we deliver only within the UAE.

  • Delivery timelines may vary depending on your location, traffic, or other unforeseen circumstances.

Delivery Timelines

  • Standard delivery typically takes 1–5 business days after dispatch for most UAE locations.

  • Same-day or express delivery options may be available for select cities and items, subject to order cutoff times and availability.

  • We are not responsible for delays caused by incorrect addresses, recipient unavailability, or force majeure events.

Shipping Charges

  • Delivery fees are calculated at checkout and may vary based on location, size, and weight of the order.

  • Free shipping promotions, if available, will be clearly indicated during checkout.

Order Tracking

  • Once your order is dispatched, you will receive tracking details via email or WhatsApp.

  • Please ensure that the contact number and delivery address provided are accurate and up to date to avoid delays.

Failed Deliveries

  • If an order cannot be delivered due to incorrect address or recipient unavailability, additional delivery charges will apply.

  • Refunds are not applicable in cases where the delivery fails due to incorrect address or recipient refusal.

Special Handling

  • Our gifts are handcrafted and perishable. We use careful packaging to maintain product quality during transit.

  • We are not responsible for damage caused after delivery due to improper handling or storage.

Contact Us

For any questions about your delivery, tracking, or shipping options, please contact us at orders@ceremonygifts.co.